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Design and Transformation

Enterprise Design and Transformation

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Welcome to Enterprise Design and Transformation

February 20, 2020 By bill Leave a Comment

A community of practice for enterprise design in support of positive enterprise transformation.

Coming soon!

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Time to broaden Customer Experience (CX) to Stakeholder Experience (SX)

June 24, 2020 By bill Leave a Comment

In the new flourishing enterprise, conscious business or future-fit enterprise an integrated stakeholder view is taking over from the traditional customer view.

For years we have been focused on improving customer experience when building new products and services through human-centred design, lean and agile development practices. Over time customer experience gain the same level of presence as design thinking, lean, and agile with its separate but aligned standards, frameworks and methods.

Flourishing enterprise introduces an integrated stakeholder perspective to business. Integrated stakeholder perspective means all stakeholders needs and experiences are considered when creating/co-creating value, defining outcomes, understanding impacts and making decisions. For a flourishing enterprise stakeholders include:

  • Customers / Clients
  • Employees
  • Suppliers & Partners (of the enterprise)
  • Community (enterprise resides and participates in)
  • Owners and Investors
  • Towns/Cities (enterprise resides and participates in)
  • Regions (enterprise resides and participates in)
  • Country (enterprise resides and participates in)
  • World / Society (enterprise resides and participates in)
  • Planet

When building new business models and businesses, products, and services a broader view of experience is required. We call this Stakeholder Experience (SX). We have included Stakeholder Experience as a key element of our model for Business Transformation & Change — Product & Service Development shown below.

This post will updated on a regular basis to further define how to capture and utilize stakeholder experience to enhance business transformation and product and service development results.

More to come!

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Purpose Driven Enterprise Design & Innovation

May 10, 2020 By bill Leave a Comment

Coming Soon!

It’s taken a while, but enterprises are now realizing the benefit of higher-purpose in creating strong viable enterprises for the future.

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Recent Posts

  • Welcome to Enterprise Design and Transformation
  • How to get Started on Successful and Meaningful Business Transformation – Part 1
  • Business Architecture – The key competency and enabler for successful Business Transformation.
  • Time to broaden Customer Experience (CX) to Stakeholder Experience (SX)
  • The Remote Transformation Management Office

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